Refund & Cancellation Policy

FENESTRA REFUND AND CANCELLATION POLICY Effective Date: August 30, 2026 Fenestra provides customized business assessment, analysis, design, and AI transformation work. NO REFUNDS AFTER WORK BEGINS Because Fenestra may begin analysis, AI-assisted processing, research, design, preparation, and other customized work shortly after payment is confirmed, payments are final and non-refundable once work has begun, except where a refund is required by applicable law. A service may be considered started when Fenestra begins processing submitted business information, performing analysis, generating customer-specific work, designing deliverables, or otherwise performing the purchased service. CANCELLATION BEFORE WORK BEGINS If a customer requests cancellation before Fenestra begins performing the purchased service, Fenestra may evaluate the request based on the circumstances and applicable law. COMPLETED OR PARTIALLY COMPLETED WORK No refund is provided merely because: - the customer changes direction; - the customer decides not to implement the recommendations; - the customer does not use the delivered material; - the customer disagrees with a recommendation; - expected business outcomes do not occur; - a third-party system, provider, or business condition changes. AI-GENERATED OR AI-ASSISTED MATERIAL The presence of AI-generated or AI-assisted work does not change this refund policy. Customers remain responsible for reviewing important output before relying on it. CHARGEBACKS Customers should contact Fenestra at contact@fenestragpt.com regarding a payment dispute before initiating a chargeback where reasonably possible. Fraudulent or abusive chargebacks may be contested using records of payment, service initiation, communications, submitted information, and delivery activity. APPLICABLE LAW Nothing in this policy limits non-waivable consumer or statutory rights that may apply under applicable law.